Do you feel the pricing was unfair or that the work did not meet expectations? We’ve got you covered!

Every job booked through our platform is protected up to £1,500. If a plumber overcharges, does poor work, takes payment and disappears, or something else goes wrong, we step in and sort it.

What our protection covers

  • Overcharging or inflated final price
  • Poor or substandard workmanship
  • Missed deadlines (more than 3 days late)
  • No-show after deposit or prepayment
  • Hidden damage caused by the work
  • Straight-up scams or fraud

Limit: £1,500 per claim. We either refund you directly or pay for the fix — whichever works best.

How we solve your problem (multiple options — not just insurance)

Not every case needs the full insurance payout. We always look for the fastest and fairest solution for you. After we review your claim, we offer one or a combination of the following options:

  • Direct insurance payout — up to £1,500 back on your card within 3–7 days.
  • Partner company redo — one of our trusted partner firms comes and fixes the issues at a big discount or completely free (we cover the cost).
  • Discounted correction work — we arrange a new certified plumber from our network to finish or correct the job at a reduced price (you only pay the difference, if any).
  • Full rebooking — we find you a completely new reliable specialist and cover the extra cost if needed.
  • Compensation + goodwill gesture — refund + extra credit for your next booking.

We always call you back within 24 hours to discuss the best option for your specific situation.

How it works (4 simple steps)

  1. Submit your claim below (takes about 5 minutes).
  2. We call you within 24 hours (usually the same day).
  3. We review the details — photos, videos, receipts, and your description.
  4. We propose solutions — you choose what works best: cash refund, partner fix, discount redo, or a mix.

Tell us what happened — we’ll handle it

Use this form to start your claim. Fields marked * are required.

Pick the completion date, or the closest day you remember.
Files are not uploaded from this demo form; we record the file names and will ask you to send them when we call or by email.

Why people trust us

  • Over 12,000 jobs completed successfully
  • 98% of claims resolved within 48 hours
  • Protection works even for private plumbers
  • No court or police needed in 94% of cases
  • All decisions are transparent — we publish anonymised case summaries

Frequently asked questions

What if I’m just unhappy with the quality?

Covered. Any case where the work doesn’t match the agreement or your expectations is eligible.

How long until I get money back?

Usually 3–7 working days after we agree on the solution.

Does it work for jobs older than 30 days?

Yes — you have 90 days from completion to file a claim.

Reviews and content

Reviews and other content submitted by users must be genuine and must not be defamatory, misleading, or offensive. We may remove content that does not meet our standards. By submitting content, you grant us a licence to use it in connection with the service.

Contact

For questions about protection or these terms, please contact us.